| ORDERING AND PAYMENT Q: How can I place my order?
A: We strongly recommend placing your order online at http://www.infohood.com
and making payment with your credit card on our secure server. Your order will enjoy
immediate attention when placed online.
If you prefer, you may place your order by email, fax, or regular mail; however, services
so
ordered may not be processed immediately and will take longer to deliver. Please refer to
the bottom of this page for our contact information.
Q: What is the fastest way to order?
A: Without doubt, the fastest way is to place your order online at http://www.infohood.com
and to pay with your credit card on our secure server. Your order will enjoy immediate
attention when placed online.
Q: How can I pay for my order?
A: When ordering online, we strongly recommend that you also make your payment online on
our secure server. We can accept Visa, MasterCard, American Express, Discover nad Novus
cards. Please do not send your credit card information via email, fax or regular mail, as
we cannot accept such payments.
We can also accept the following as payment;
- check drawn on a U.S. bank
- money order (U.S. clients, U.S. currency only)
- international money order (non-U.S. clients, U.S. currency only)
Please email us before you send us a check/money order.
Q: How do I know my credit card payment has been processed?
A: When you submit your credit card information and your payment is approved, you will be
issued a transaction number. This number will appear on the confirmation screen. We
suggest you write it down (or print the page using your browser's Print function)
for your
reference. Please include the transaction number with any correspondence.
The transaction will also appear on your credit card statement, billed by 2CheckOut.
We do not issue separate acknowledgements or receipts.
Q: Can I change or cancel my order once
submitted?
A: Orders placed online are processed immediately. It is therefore impossible to cancel an
online order once submitted, or to make any changes. You may need to place a new order
with the right information.
If you placed your order by email, fax, or regular mail, you may or may not be able to
cancel it, depending on whether the order has already been processed. Please contact us
immediately by email at info@infohood.com.
DELIVERY OF RESULTS
Q: How will I receive the results of my search?
A: You will receive the results of your search by email. This has proven as the fastest
and
most convenient means of delivery for most clients. Please make sure we have your complete
and correct email address. Without a working email address, we may be unable to deliver
the results of your search. Providing a working email address is the responsibility of the
client.
If you prefer to receive the results of your search by fax or regular mail, please provide
your fax number and/or a complete mailing address when placing your order.
Q: How soon will I receive the results?
A: Virtually all searches are completed and results delivered within 1-3 business days of
receipt of order and payment. Results will be sent to you by email as soon as they become
available.
However, it is not guaranteed and should not be assumed that every one search will be
completed within this time frame. In exceptional cases, certain orders may take up to 7
business days to complete. Should we be unable to complete your search within 7 business
days of receipt of your order and payment, we will refund your payment in full.
The processing of all orders is as expedient as possible. Inquiring about the status of
your
order will not result in faster processing.
GUARANTEE
Q: Are the results of my search guaranteed?
A: Yes. Most searches can be completed to our customers' satisfaction. In the unlikely
event that we cannot provide the information you requested, your payment will be refunded
in full. If you made your payment by credit card, your card will be credited
appropriately. Other forms of payment will be refunded by check and delivered by regular
mail. We will need your full name and mailing address for check delivery.
The results of your search are guaranteed to be correct at the time your search is
completed. If the results are shown to be incorrect, your payment will be refunded in
full.
Q: What happens if a positive result to my
search does not exist?
A: If, for example, you order a search for a phone
number at a particular address, and we find out that no phone line is connected to that
address, such finding is your result. You will be charged the regular fee for this type of
search. (No refund will be issued.)
We suggest that you check for the existence of the
expected result prior to placing your order
whenever possible. For example, you may be able to verify through Directory Assistance
(411) that there is an unlisted number at someone's address, although you will not be able
to obtain the actual number that way.
Q: Can I dispute the results provided to me?
A: If you can show the results provided to you to be
incorrect, or if you are unhappy with any other aspect of the service you ordered, you may
write to us at info@infohood.com.
By not writing to us within 40 (forty) days of the date on which we received your order
and
payment for the service in concern, you are irrevocably waiving your right to dispute the
service. No dispute or appeal will be considered and no refund issued after the 40 day
period.
PRIVACY AND CONFIDENTIALITY
Q: Are the searches confidential?
A: Absolutely. All searches are completely
confidential. We will never make our clients' information available to a third party.
Q: If I order a phone number search, will the
owner of that number know that I am
trying to find his/her information?
A: No. We do not contact the owners of phone numbers searched. The owner has no way of
knowing about the search or who ordered it. The same holds true for any type of search we
provide -- no one will know about your search unless you tell them yourself.
INTERNET SECURITY AND RELIABILITY
Q: Is it secure to make online credit card payments on your site?
A: Yes. For credit card payments and verification, we employ the services of
2checkOut.com. Your credit card information will be transmitted via a secure server.
Q: How will I know that my order and payment have been received?
A: Each submission screen (form) is followed by a confirmation screen. After submitting
the order form with your name, email address, and search data, you will see a screen
confirming that "Your order was successfully submitted." After submitting your
credit card information on the following screen -- when your information is verified and
payment accepted -- you will see a screen confirming that your payment was
"Approved." You will also receive a Transaction Number at that time. Please
include the Transaction Number with any correspondence.
In the extremely unlikely event that you receive an error message indicating that your
information could not be successfully transmitted over the Internet, please write to us at
info@infohood.com. This may occasionally, although
rarely, result, for example, from
the incompatibility of some browser versions. Although we have no control over the
transmissions over the Internet or the compatibility or settings of your browser, we will
do our best to assist you in successfully submitting your order.
DIFFERENT SERVICES
Q: What is the difference between
"unlisted" and "unpublished" number?
A: None. The expressions, "unlisted number",
"unpublished number" and "non-published number" (also known as
"non-pub") all mean the same. These numbers are not listed in the local
Telephone Directory and not normally available through Directory Assistance (411) or
telephone operators (0).
Q: Can you find ANY phone number?
A: Please refer to our main page for search categories.
Our success (hit) rate is very high, but we may not be able to find information on maximum
security numbers and certain special numbers, such as blocked government numbers for
example. In such cases, we will always refund your payment in full.
Q: What happens if I order an unlisted number
search, and the number turns out to be a pager or cell phone number?
A: To avoid delays, we suggest that you check for the existence of the expected result
prior to placing your order whenever possible. For example, you may be able to verify
through Directory Assistance (411) that there is an unlisted number at someone's address,
although you will not be able to obtain the actual number that way.
If there is a mismatch between the type of information required and that provided by you
(e.g., a number you supplied for an unlisted phone number search turns out to be a pager
or cellular phone number), we will notify you by email. If you choose to proceed with the
search, additional payment may be required (some searches are more expensive than others).
Q: Do you accept payments by cash?
A: We suggest that you pay by credit card, check drawn on a U.S. bank, or international
money order (U.S. currency) whenever possible. However, should these forms of payment be
unavailable or inconvenient, you may send cash -- U.S. currency only, no coins. We
strongly recommend insuring any mailings containing cash.
Q: Do you offer quantity discounts for high volume orders?
A: Yes, depending on your situation. Please contact us at info@infohood.com for details.
If you have a different kind of question, please contact us by email at info@infohood.com.
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